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Privacy Policy

Your Privacy

Seraph Studios is committed to protecting your privacy. This data protection and privacy policy lays out how the information you provide to us through our website is protected and used.

If you have any questions or issues regarding the use of your Personal Data, please contact us at [email protected] and we will gladly assist you.

By using our website/services, you consent to having your Personal Data processed as described in this Privacy Policy.

Sections:


Definitions Used

  • Personal Data – any data which can identify a natural person.
  • Processing – any processing or set of processes performed on Personal Data or sets of Personal Data.
  • User – a natural person who uses our website/services.
  • Child – a natural person under 16 years of age.
  • We/us (either capitalized or not) –Seraph Studios

Data Protection Principles

  • We promise to adhere to the following data protection principles:
  • We process Personal Data on lawful grounds which is fair and transparent. Your rights are considered before processing and we will provide you information regarding your Personal Data processing upon request.
  • Personal Data is processed according to the purpose which it was gathered and its use limited to said purpose.
  • Minimal data which fits the purpose is gathered for our processing activities.
  • Personal Data processing is time limited and will not be stored longer than needed.
  • Best efforts are put in to ensure the accuracy of the gathered data.
  • Best efforts are put in to ensure the integrity and confidentiality of the gathered data.

Your rights

Users have the following rights:
  • Information Rights – you have the right to know what data is being gathered, from where it was gathered, by who it was gathered and how it is processed.
  • Access Rights – you have the right to access the data gathered about you. You may also request for a copy of the gathered Personal Data.
  • Rectification Rights – you have the right to request for rectification or deletion of Personal Data which is inaccurate or incomplete.
  • Deletion Rights – under certain circumstances, you have the right to request the deletion of your Personal Data from our records.
  • Restriction Rights – under certain conditions, you have the right to restrict the use and processing of your Personal Data.
  • Objection Rights – in certain cases, you have the right to object to having your Personal Data processed, e.g. direct marketing, automated processing such as profiling which may produce legal effects directly affecting you.
  • Complaint Rights - in the event your Access Rights have been refused by us with just reasons and you feel dissatisfied about the decision, please contact us to sort the mater out.
  • Consent Withdrawal Rights – you have the right to withdraw previously given consent to process your Personal Data.

What data do we gather

Seraph Studios may gather the following types of information directly from you or through your computer or device. Such personally identifiable information may include the following:

  • Name
  • Email Address
  • Mailing Address
  • Phone Number(s)
  • Credit Card Number(s)
  • Website URL
  • Social Network Username(s)
  • Photo(s)
  • Demographic Information (e.g., age, gender, interests, and preferences)
  • Profession
  • Company Name
  • Industry
  • Activities or pages visited on Seraph Studios

To serve you better, please be aware and agreeable that the information you provide us may be shared with relevant government agencies or our partners when you:

  • Sign-up for our newsletter
  • Register on our website
  • Submit any of our electronic forms on the website
  • Send us e-mail which includes personal data

*For instance, you may contact us for a request for a FREE consultation session or sign-up for our newsletter.

Cookies

Our website, like many others generate special files which collect information of you or your computer whenever you visit our site called “cookies” The cookies do not permanently record and store data on your computer and will be deleted once you close your browser or shut down your computer.

Server Logs

Every time you access Seraph Studios’ website, our web servers automatically logs information that is sent by your browser. Information recorded in these server logs may consist of web requests, IP address, browser used, browser language, date and time as well as cookies which may uniquely identify your browser.

Data Security & Protection

Seraph Studios has put in place data protection software and server security protocols such as Firewalls and file encryption. Although we are committed to protecting your personal data, however we are unable to guarantee unauthorized and accidental access or loss of data. This can be in the form of attacks from hackers or server failures.

Information Collection

Seraph Studios does not automatically gather personal information which can identify you via our website. Any personal information we collect must be sent by you, this can happen when you send us an email, submit our contact form, sign-up for our newsletter, replying to a survey or making a purchase in a secured part of our website.

Your Consent

You give us consent to collect, use and disclose your personal information when you give us your personal information as laid out under the terms of this policy and any relevant privacy and data protection laws in Malaysia. If you do not agree to giving us this consent, then please avoid using the electronic forms available on our website.

Use and Disclosure of Personal Data and Purpose Specification

Seraph Studios keeps all personal information collected through our website confidential. However, we may disclose such information to the following parties in the course of using said information for the purpose it was collected for:

  • Subsidiaries, associates or affiliates of Seraph Studios;
  • Companies solely or jointly-owned by Seraph Studios;
  • A person or company acting on behalf of Seraph Studios;
  • Any other persons or companies who has rights to such information and has undertaken to keep such information confidential.

If forced by government authorities, we will have no choice but to disclose your personal data in accordance to law. We may also disclose your personal information to anyone else who can prove their right to it and has the authority to do so in accordance to Malaysian law

Data Retention

All personal information given to us will be kept as long as there is reason to do so, this can be to satisfy the law or regulations, or to protect our interests. If the reason to do so no longer exists, then we will purge it from our electronic, manual and other filing systems according to our company procedures and schedules.

Transfer of Personal Data Outside of Malaysia

In the course of our business, there may come a time when we may need to transfer your personal information outside of Malaysia for relevant purposes.

Changes to this Policy

Seraph Studios reserves the right to change and amend this policy at any time. Any changes will be announced on this page.

This policy is not a binding contract, nor does it suggest any obligation between Seraph Studios with any other parties.

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